Sale Conditions

Products purchased on our site are sold directly by Fortunale s.r.l. benefit. The head office is in Italy at 76/B, Via Sannicandro – 70020 – Cassano delle Murge (BA). We hope that your experience on will be as satisfactory as possible. Below you will find the conditions of purchase on our site. If you do not find any particular information you are looking for, you can contact us via the Contact page.


Company: shall mean Fortunale s.r.l. benefit with registered office at 76/B, Via Sannicandro – 70020 – Cassano delle Murge (BA), registered in the Companies’ Register of Bari (VAT No. 08594910724) owner of the domain name of this Site and manager of the e-commerce platform operating on the Site, accessible through the same.

Seller: means the legal entity third and independent of the Company, clearly identified on the Site and the Platform, which uses the Site and the domain name granted to it for use by the Company, and which offers the Goods for sale to the public via the Platform.

The Seller, therefore, is solely responsible for the proper execution of the sale of the Goods vis-à-vis the Customer, and has declared that he is the lawful owner of the Goods offered for sale, that the same conform to current Italian and European legislation, and that he is legitimated to engage in the activity of e-commerce.

Site: means this Internet Site on which the Platform operates.

Platform: means the e-commerce platform operating on the Site and accessible through the same, through which the Seller is technically enabled to sell the Goods. Access to the Platform is free for Customers and in general for any user.

Good: means the product and/or service offered for sale by the Seller through the Platform.

Customer: means the natural person of age or legal entity registered on the Site who, by placing an Order, proposes to the Seller to purchase the Goods through the Site and to pay the price through the Platform accessible through the Site. If the Customer is a consumer as defined in Article 3, para. 1 of the Consumer Code (Cod. Cons.), he/she is subject to all the provisions of greater protection provided therein.

Order: shall mean the proposal to purchase a Good forwarded by the Customer to the Seller via the Site and the Platform, which the Seller may accept by notifying the Customer accordingly.

Contract: shall mean the contract of sale relating to a Good, which the Customer concludes directly with the Seller as a result of the placing of the Order, its communication of acceptance by the Seller and the payment of the relevant price.

Consumer Code (Cod. Cons.): shall mean Legislative Decree no. 206 of 6/9/2005.

General Terms and Conditions of Sale (GTC): shall mean these contractual terms and conditions, published on this Site, of which the Customer may at any time inspect and print a copy, concerning the sale of the Goods by the Seller to the Customer.

Any purchase of Goods made through this Site and the e-commerce platform is governed by this document, and is a distance sale within the meaning of Articles 51 et seq. of the Consumer Code.

Purchase voucher or coupon: means an entitlement document that can be purchased by the Customer on the Site via the Platform and downloaded and saved in electronic form and/or printed in paper form, with a unique identification code, which gives the Customer, for a maximum period of 90 (ninety) days from the purchase, the right to purchase goods or to use services of his/her choice at the Seller’s physical location or shop, for a value indicated in the voucher itself.

Procedure for purchasing the goods

2.1. Customer Identification: the Customer must register on this Site by entering their details (personal identification data, physical and telephone number and any other information that may be requested) and give the Company and the Seller valid consent to their processing and their communication to the carrier (courier) and to any third parties for the purposes set out in these general conditions of sale. Once registered, to proceed with the purchase the Customer must enter their access credentials (username and password) and complete the Order form relating to the chosen Good.

2.2. Completion of the Order form: the Customer must carefully read and complete the Order form in electronic format on this Site.

The Order form will indicate in detail, in a clear and easily understandable way, before its confirmation by the Customer:
a) the essential characteristics of the Goods offered for sale by the Seller via the Platform;
b) the identification data and physical contact details of the Seller (in the case of an individual business, company; in the case of a company, company name or name; physical address of the main office and/or any secondary offices; telephone numbers; e-mail address) ;
c) the quantity of the Goods covered by the Order;
d) the total price of the Goods (including all applicable taxes and duties);
e) the costs of delivery of the Goods (with any additional costs);
f) the methods, address and delivery of the Goods;
g) the request to read and accept the General Conditions of Sale by the Customer;
h) the request to read and accept the conditions established for the exercise of the right of withdrawal by the Customer, as well as the methods, costs and times for returning the Goods and the related reimbursement of the Price already paid (where applicable);
i) any request to issue a commercial invoice;
l) the total price of the Order (including taxes, duties and shipping costs);
m) the payment method chosen by the Customer among those expressly indicated on the Site and provided by the Platform.

After completing the Order form, the Customer may, before submitting the Order, print or save the same in electronic format.

2.3. Forwarding of the Order form and payment of the price: The Customer will forward the Order form with point and click mode, or by selecting a virtual button on the Site clearly and legibly displaying the wording “order and pay”, or other similar action involving the explicit recognition by the Customer of the fact that the forwarding of the Order implies the obligation on his part to pay the price.

Payment of the total price of the Order is an essential condition for the Contract to be considered concluded and the order to be processed.

Once the order has been submitted and payment of the Price has been made, the Customer will receive, within the strictly necessary technical times, by e-mail, a communication confirming acceptance of the Order by the Seller and payment of the price, containing the summary of the contents of the Order itself.

2.4. Conclusion of the Contract: the contract between the Customer and the Seller will be considered concluded with the receipt by the Customer of the communication of acceptance of the Order by the Seller and the payment of the relevant price.

2.5. Archiving of the Order: The Order form will be archived in the Platform’s database for the period of time necessary for its execution and in any case within the legal deadlines.

2.6. Denial of execution of the Order and reimbursement of the Price: The Seller may refrain from executing the Order submitted by the Customer if the identification data entered by the Customer in the Order form are incomplete or incorrect. If this happens, the Customer will be informed, within the strictly necessary technical times, by email, of the reasons for the failure to conclude the Contract, and will receive a full refund of any Price already paid.

2.7. Unavailability of the Good: If, for any reason, the Good is no longer available from the Seller, the latter may temporarily suspend the execution of the Order by contacting the Customer by email within 5 (five) working days following the submission of the order form. The Seller will provide the Customer with all information regarding the expected times for restocking and delivery of the Goods and may also offer the Customer a Good with equivalent characteristics and value to replace the unavailable Good.

The Customer has the right, in this case, to withdraw from the contract and cancel the Order, rejecting any alternative proposal received from the Seller. If the payment of the Price has already been made, the Customer will receive a full refund of the sums paid according to the established times and methods.

Guarantees and indication of prices and products

On only top quality branded products are offered for sale. These products are purchased directly by the Seller from fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls. The Seller does not sell used, irregular or lower quality products than the corresponding standards offered on the market. However, the images and colors of the products offered for sale on may not correspond to the real ones due to the Internet browser and monitor used. The Seller, in the event of the Customer exercising the right of withdrawal, has the right not to accept the return or not to fully refund the sums paid for the purchase in relation to those products which do not have the relevant tag or which have been altered in their essential and qualitative characteristics or that have been damaged, as better clarified below.

Payment methods

The accepted payment methods are credit card, PayPal, bank transfer and cash on delivery directly to the courier upon delivery. Credit cards: Visa, MasterCard, American Express, rechargeable credit cards. The amount will be charged to the card at the time of purchase. PayPal: to purchase online conveniently, without having to enter your credit card details on the site. The account will be debited upon completion of the order. Bank transfer: upon confirmation of the order the Customer will receive all the Seller’s banking information necessary to make the payment. Orders for which payment is not verified within 3 days will be cancelled. The Customer will receive a reminder of his order and will have to send the Seller the accounting copy of the payment made while waiting for confirmation, in order to avoid its cancellation. Cash on delivery: method available for amounts under €1,999. At the time of delivery it will be necessary to have available in cash the exact amount of the order indicated in the shipping confirmation email; the courier cannot give change and does not accept checks. For any refund you must indicate a bank or postal account. There are additional costs for the cash on delivery service.

In case of payment by credit card, the financial information (for example, the credit card number or its expiry date) will be forwarded, via encrypted protocol, to the Intesa San Paolo bank or to other banks, which provide the relevant remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any product returns, following exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on The invoice will be sent by e-mail at the time of shipment indicating the tracking code of the package.

Right of withdrawal

The Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on To withdraw from the purchase it is possible to use the Return Form (conforming to the standard form pursuant to art. 49, paragraph 4 of the consumer code) to be completed and sent directly to the email address, or to draw up and send to the Seller another explicit declaration of its decision to withdraw from the purchase by filling out the return form which you can request from the email address If you choose, however, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will fall on the Customer. Once the withdrawal from the contract has been exercised, the Customer must return the products to the Seller by handing them over to the courier for shipment fourteen (14) days starting from when he communicated the decision to withdraw from the contract to the Seller. The only costs to be borne by him are those of returning (shipping the products to the seller) of the purchased products, unless the Seller has expressly exempted him from such costs at the time of purchase. You will be responsible in the event of loss or damage to the products during transport which is due to a negligent choice of the carrier and/or shipping methods. The Right of Withdrawal – in addition to compliance with the terms and methods described below – is considered exercised correctly if the following conditions are also fully respected:

a. the Return Form sent directly to the email address or other explicit declaration of the decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;
b. the products must not have been used, worn or washed;
c. the identification tag must still be attached to the products;
d. the products must be returned in their original packaging;
e. the returned products must be delivered to the shipping company fourteen (14) days from when the decision to withdraw from the contract was communicated to the Seller;
f. the products must not be damaged.

If the Right of Withdrawal is exercised following the methods and terms indicated above, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms established.

The sums will be refunded as quickly as possible and in any case, within fourteen (14) days from the date on which the Seller received the product, always after verification by the Seller of the correct execution of the terms and conditions indicated above. If the methods and terms for exercising the right of withdrawal below are not respected, the Customer will not be entitled to a refund of the sums already paid to the Seller. Within fourteen (14) days of sending the email communicating the non-acceptance of the return, the Customer may choose to regain, at his own expense, the products in the state in which they were returned to the Seller, by communicating this to the Seller himself, according to the methods that will be communicated to him.

Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. If the above conditions are not respected, the Customer will not be entitled to a full refund of the sums already paid to the Seller. In fact, it will be responsible for the decrease in value of the returned products resulting from use other than that authorized by the Seller for the purpose of allowing him to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90% of the sums paid by the Customer to the Seller for the purchase of the returned products will be deducted from the expected refund, according to what will be specifically communicated to him by the Seller.

To make a return and book the collection of the goods, you have several alternatives:
• Contact the no. 327 6184517;
• Send an email to with the reason for the return written and the data indicated in the form below;
• Fill out the form on the Contact page of this site explaining the reason for the return and the data indicated in the form below.

Template with data to indicate for return requests:

  1. Order reference code;
  2. Order date;
  3. Goods delivery date;
  4. Name of the applicant;
  5. Delivery address;
  6. Email associated with the account used to place the order.

Terms and conditions for return requests:

  • The security seal on the items to be returned must not be cut or broken;
  • The items must not have been worn, washed or altered and must not show any signs of use;
  • Each item must be returned including all labels, packaging and original accessories (hangers, clothing covers, etc.) received with the order;
  • All footwear and accessories must be returned together with their original box, considered to all intents and purposes an integral part of the product;
  • In the event that you receive defective goods, or that errors occur in shipments by Fortunale, we ask you to follow the same instructions above;
  • All returned items are subjected to inspection and must comply with all the parameters listed in the return procedure;
  • Fortunale reserves the right to refuse unauthorized returns.

Shipping address:

Fortunale srl Benefit
Via Sannicandro 76/B – 70020 – Cassano delle Murge (BA)

Refund times and methods:

After returning the products, the Seller carries out the necessary checks relating to their conformity with the conditions and terms indicated above. In the event that the checks are concluded positively, the Seller will send the Customer, via e-mail, the relevant confirmation of acceptance of the returned products. In the event that the checks are not concluded positively, the Seller will communicate to the Customer, via e-mail, the found existence of a decrease in value of the returned products, resulting from failure on his part to comply with the above conditions. At the same time, the Seller will also communicate the amount that will be deducted from the sums paid by the Customer for the purchase of the returned products; without prejudice, alternatively, to the possibility of regaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of the previous paragraph. Regardless of the payment method used, the refund, in full or in part, is activated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller received the product being returned, after verifying correct execution. of your right of withdrawal and verification of the returned products. The Seller carries out the refund using the same means of payment used by the Customer for the purchase of the returned products, unless he has expressly agreed with the Seller the use of a different means of payment and provided that he himself does not have to bear any additional cost as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.

Customer service:

The Customer may request any information through our assistance services. Contact Customer Service via email at the following address: or by telephone at the mobile number: +39 3276184517.


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